Costs, Billing & Payments
Student Health Services charges for most services at Olin and in the Neighborhood clinics. Most charges are similar to what is charged in the community.
The “Three Visits”
Enrolled MSU students will not be charged for the first three medical office visits of each academic year. Additionally there is no charge for the first three lifetime Psychiatry visits. This does not include services such as laboratory tests, prescriptions, X-rays, physical therapy, surgical procedures, and medical supplies.
Office visits are charged to un-enrolled students, MSU Law and Lifelong Ed students, and spouses of students. Students in the fifth (internship) year of the Teacher Certification Program are eligible for the “three visits.”
If you would like us to bill your insurance company for services, please bring your insurance card with you to your visit. If you do not have insurance, or if it is with a company that will not reimburse us, a bill will be sent to you. If you prefer the bill be sent to your home address, be sure to tell the receptionist at the time of your visit.
If you have a question about the bill or a general question about the insurance coverage, contact a patient accounts representative by calling the number listed on the bill or one of the following numbers:
Toll Free: 1.800.964.3968
Olin Representative: 517.355.4516 or 517.355.4517
Specific questions about the health insurance policy covering the student should be directed to the insurance company.
Even if you had all your specimens obtained by Student Health Services, some of the tests may have been sent to Sparrow Regional Laboratories. The Student Health Services sends insurance information, if available, when testing is sent to Sparrow Labs. If you receive a separate bill from Sparrow Regional Laboratories and have questions, use the contact information located on your billing statement.
Anything billed to you will be sent to your local address. It is important to make sure you let us know if your local address has changed (or be sure to update it in StuInfo). An unpaid account will have a "hold" placed on it with the University Registrar. Patients with an account on hold will be ineligible to register for classes, receive transcripts, or a diploma.
Your payment can be mailed, or you can call and pay through the Cashier's Office in person (room 147 Olin) or call 517.353.3710.
Online payment is also available. Online payment can be made by credit or debit card. The system cannot take Spartan Cash or Flexible Spending cards, or payments due to the Office of the University Physician. If you have a question or need assistance with online payments, please contact MSU HealthTeam Patient Accounts at 1-800-964-3968.