After Hours Care

  • 24-Hour Phone Information Nurse (PIN)

    24-Hour Phone Information Nurse
    (517) 353-5557

    The Student Health Services 24-hour phone information nurse is available to help make health-related decisions when:

    • A student isn’t sure whether symptoms require medical attention.
    • It’s late at night and a student doesn’t know whether to go to the ER, urgent care, or if the symptoms can be treated the next day in a doctor’s office.

    Health-related questions are answered by registered nurses who have been specifically trained for ‘phone triage.’ Registered nurses handle all calls between 9 a.m. and 5 p.m. Monday through Friday. At all other times, the phone will initially be answered by a receptionist who is trained to answer questions about resources, hours, and general administrative information. Medical questions will be transferred to a registered nurse.

  • 24-Hour Mental Health Support Services

    In the event of a mental health emergency when Counseling and Psychological Services (CAPS) is closed, or you or another student/friend is in crisis and need to talk with someone, CAPS has 24-Hour crisis phone support.

    • Call CAPS at (517) 355-8270 and press “1” when prompted. You will be connected to a confidential, no-charge counselor contracted to work after hours to assist you with connecting to a variety of services on the MSU East Lansing Campus.

    • Additionally, the National Suicide Prevention Lifeline is available 24-7. Call 988 or Text START to 741-741.

    Click here for additional EMERGENCY Resources for Students

  • 24-Hour Sexual Assault Crisis Line

    The Center for Survivors operates a 24-hour crisis line, 10 a.m–10 p.m. crisis chat, and advocacy services to anyone in the greater Lansing community.

    Call (517) 372-6666 or visit the Center for Survivors website for more information.


  • Local Urgent Care Facilities

    Visits to these facilities will be at the patient's expense. Urgent Care facilities cost much less than emergency room visits and can usually treat patients more quickly. Urgent care clinics offer medical care, lab, and x-ray for illness and injury that are not life-threatening, such as cuts, sprains, flu or fever. *In-network for BCN. 

    • Lansing Urgent Care (517) 999-CARE (2273)
      (Does not participate in BCN Student Insurance)
      • 505 N. Clippert, next to the Frandor Shopping Center (1.84 miles from Olin Health Center)
      • Open 24 hours
  • Closest Hospitals

    In the event of a medical emergency, call 911 or go to the nearest emergency room. Students experiencing a medical emergency are advised to call 911 for ambulance transport to the hospital. Most insurers define a medical emergency as a sudden, unexpected illness or injury that poses an immediate threat to life, limb, or body function. Many insurers will not cover ER visits if the situation is not an emergency.

    • McLaren Greater Lansing

      2900 Collins Rd, Lansing, MI (3.1 miles from Olin Health Center). McLaren has a 24-hour emergency department and Level III Trauma Center.

    • Sparrow Hospital Emergency

      1215 E. Michigan Avenue, Lansing, MI (3.3 miles from Olin Health Center). Sparrow Hospital has a 24-hour emergency department.  
  • Additional Emergency Services

    On- and Off-Campus Emergencies: Call 9-1-1

    • Center for Survivors 24-Hour Crisis Line: (517) 372-6666

    • MSU Police and Public Safety: 24 Hour Emergency Service, Dial 911
      (517) 355-2221 Business Line

    • MSU Safe Place (Domestic Violence Shelter): 24-Hour Service for MSU students, staff, faculty, or their partners seeking immediate shelter
      (517) 355-1100 ext. 3 for after-hours shelter 
      (517) 355-1100 ext. 2 for calls during business hours seeking shelter, information, referrals, counseling, support group, and/or advocacy. Individuals do not have to stay in the shelter to receive services.

    • National Suicide Prevention (Lifeline): Dial 988
      24-Hour Emergency Service
      Collect Calls Accepted 

    • Crisis Text Line: Serves anyone, in any type of crisis, providing access to free, 24/7 support and information
      Text START to 741-741
  • Accessing Your Laboratory Test Results

    Test results are available through your MyMSUHealth 24/7 online patient portal.

    If your results are not in the automated system 72 hours after testing, please call the Phone Information Nurse at (517) 353-5557 Monday through Friday, 9 a.m. to noon or 1–5 p.m.